Client and Other Constituents Grievance Policy
Any client or former client that has participated in KCCG programs or received KCCG services has the right to file a grievance to resolve concerns or complaints. Other constituents, such as donors, volunteers, vendors, member of the public may also file a grievance through this process. The process to file a grievance is as follows
- Initially, the grievance should be brought informally and verbally to the Office Manager of the KCCG staff to determine if the problem can be solved satisfactorily at that level.
- If the problem can’t be solved satisfactorily by those means, the client should prepare a simple written grievance letter with a description of the problem and circumstances and present it to the Executive Director within 30 days of the discussion with the Administrative Assistant. The Executive Director will prepare a written response to the grievance within 15 days of the receipt of the grievance.
- If the written response of the Executive Director doesn’t result in satisfactory resolution of the problem, the client may appeal the grievance to the Executive Committee of the Board of Directors within 30 days of receipt of the written response from the Executive Director. The Executive Committee of the Board of Directors will review the grievance and prepare a written response within 30 days of the receipt of the grievance. The written response of the Executive Committee will be considered final.
Contact information for filing grievances:
Earlene Franks, Office Manager
firstname.lastname@example.org (email address)
Ben Sharda, Executive Director
email@example.com (email address)
Amanda Middaugh, Executive Committee Chair and Board President
contact@kccg (email address)